Helpful Tips About Your Volkswagen
Dear Valued Customer,
We want to make sure you're getting the most out of your vehicle and your service experience with us. Here are a few helpful things to know when servicing your Volkswagen at Rockwall County Volkswagen:
TPMS (Tire Pressure Monitoring System)
Every vehicle has a TPMS light that needs to be reset. For models older than 2018, this is typically located in the glove box. For 2018 and newer models, it can be reset through the radio screen under “Car Settings.” Temperature changes can also cause fluctuations in tire pressure, which is the most common reason the light comes on.
Appointment Times
Your scheduled appointment time is to meet with your service advisor—not for immediate repair. Maintenance and repairs begin after your vehicle is checked in and a repair order is created.
Warning Lights & Diagnostics
If your check engine light or other warning lights are on, a diagnostic process is required to properly identify the concern before repairs can begin.
Complimentary Multi-Point Inspection
Every visit includes a full vehicle health check along with a video from your technician explaining any findings and recommendations.
Parts & Repair Timing
While we strive for same-day service when possible, some repairs may require parts ordering or additional time depending on availability.
Volkswagen Certified Technicians
Your vehicle is serviced by factory-trained technicians using specialized tools and equipment designed specifically for Volkswagen vehicles.
Genuine Volkswagen Parts
We use OEM parts whenever possible to ensure proper fit, performance, and longevity.
Service Coupons
We always have coupons available—be sure to ask how you can save on your visit.
Tire Specials (April & October)
Plan ahead! Every April and October, Volkswagen offers a “Buy 3 Tires, Get 1 for $1” promotion, which also includes 2 years of free road hazard coverage.
Flexible Payment Options
We offer multiple payment solutions including financing and payment plans for major repairs and maintenance.
Easy Payment Convenience
Need after-hours pickup? No problem—we can take payment over the phone or through MyKarma for a seamless experience.
Warranty Support
We accept most extended warranties and Volkswagen Term Protection plans to assist with maintenance and repair costs.
All Makes & Models
We service and maintain all makes and models. While most repairs can be completed in-house, some brand-specific software may be required for certain vehicles after repairs.
Customer Comfort & Convenience
- — We’re pet-friendly
- — Complimentary snacks and drinks available
- — Charging stations at every table
- — Shuttle service and Uber options available
- — Rental vehicles and loaners may be available upon request
Your Feedback Matters
After your visit, you’ll receive a survey. If you did not receive your service video from your advisor, please let us know—we will make it right. We take these surveys seriously, as they directly impact our team. If you feel we didn’t deliver a great experience, please let us know so we can make it right.